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Back to Press Home Page About Platinum Graphics Our Mission Platinum Graphics' mission is to produce the most creative design that represents the life of loved ones in the most awesome way possible. Our Vision Our vision is to establish Platinum Graphics as the leading company in creative design for the celebration of life. Connect With Us

ATTENTION CUSTOMERS! Online orders have been disabled until further notice. Please stop by the SHOP or give us a CALL/TEXT to place your orders. Reviews Our Products Keep In Touch FAQs Make A Payment Book Online News Coverage

ATTENTION CUSTOMERS! Online orders have been disabled until further notice. Please stop by the SHOP or give us a CALL/TEXT to place your orders. Reviews Our Products Keep In Touch FAQs Make A Payment Book Online What are your hours of operation? Platinum Graphics' hours of operation are as follows: Sunday - CLOSED Monday - 9:00 am to 3:00 pm Tuesday - 9:00 am to 3:00 pm Wednesday - 9:00 am to 3:00 pm Thursday - 9:00 am to 3:00 pm Friday - 9:00 am to 6:00 pm Saturday - CLOSED Please note that these hours are CST. Where are you located? Platinum Graphics is located at 4324 Downman Road, Suite A, New Orleans, LA 70126. There is an abandoned Monogram World directly across from the strip mall that we are in. There is also an Ace Hardware next door to Monogram World. On our side of the street, there is Louisiana Pride Seafood and a blue snowball stand right next door to us. We have a huge PG on the window of our shop. Hopefully all of this information helps. Do you offer same day service? Yes and no. Yes, we offer same day service if all we are doing is reprinting a design that has already been created. So, if a friend or family member has already set up the design and you want exactly what they created, we can print it for you while you wait. No, we do not offer same day service if you are placing a brand new order that needs a design created and approved. In this case, if no one has come to the shop and set a design up and you are the one setting it up for everyone, we will not have it designed nor printed for you the same day. Unfortunately, we will not accept an offer to pay extra to make it happen either. Reason being is because things happen in regards to equipment malfunctions and supply runs. There’s just not enough room for error and we don’t want you to have all your eggs in our basket and we can’t get the order to you in a timely fashion as promised. I know y'all booked, but you can't do just one shirt? I'll pay extra..." Unfortunately when we’re booked, we cannot fit any additional new orders in. We give ourself a little wiggle room for error such as printer and/or computer malfunctions as well as possible supply runs, but that’s it. Yes, we know...it’s just ONE shirt and to you it really doesn’t seem like it’ll be that big of a deal, but the process to do just one shirt is the same process as if we were doing 100 shirts... - Design - Approval - Print - Pick-Up Attempting to add one more order to an already booked schedule is like trying to add a 9th crayon in a box of crayons that only fits 8. It just won’t fit. Unfortunately, paying extra will not guarantee that the 9th crayon fits in the box either. Of course, we would absolutely LOVE for you to pay more than what we’re asking for a product, but taking your money and still not having your product in a timely fashion really isn’t worth the fussing and cussing that will come with it. So...order on time folks. The early bird always gets the worm . Do y'all have any specials, do deals or give discounts?" Yes, everyday we have specials. Everyday our party supplies are the same low price. The prices of our shirts are also the same low price no matter the size: from infant 6 months to adult 6x. The price does not change just because the size of the shirt does. Now THAT is special! In regards to our deals and/or discounts, yes, we give those also! They are as follows: You will be given a percentage off the total price of the items that you order in large quantities. In order to qualify for this Those orders must have the SAME design with NO changes. The reason we give a discount for this is because it helps us out by allowing us to just press print, so we’ll help you out by offering you a discount. For example...(in regards to shirts)...if your design is created, but each shirt says “Mommy of the birthday girl” “Daddy of the birthday girl” “Auntie of the birthday girl” and so on, you do not qualify or a discount no matter how many shirts you order. Reason being is because we can’t just press print and move on. We have to stop after each print and change the title which is VERY time consuming and has to be done carefully to avoid mistakes on which title goes on what size shirt. In addition, the order must be paid for in full at the time that you place your order. What is the difference between a new design and a reprint? A new design is just that...new. It’s when you come to the shop and place an order for an event that we don’t currently have in the shop already. A reprint is when someone else has put an order in for an event and you want that exact same design, as is, without making any changes. When we’re booked, it’s us saying that we can no longer take any new orders for new designs or make design changes. However, we do allow reprints because all we have to do is press print. Now...there are some customers that say, “I’ll take the reprint, but change the color.” or “Ok, but on the back of my shirt I want...” Unfortunately, those two examples are counted as a new design because we cannot just go to the computer and press print. Why does the shop close so early? This question is asked VERY often because people are always missing the window of opportunity to come to the shop or they are trying to call and we are already closed. Let me start by saying that orders can be placed online 24 hours a day, seven days a week. Also, the answers to most of the questions you may have can be found on the website as well. With that being said, orders are constantly coming in. I have to close the shop early so I have time to create all those designs, send out approvals and prioritize work by the event date so things will be completed on time. As some of you may know, we used to be open from 9am to 6pm Monday through Friday. Those business hours made creating designs in a timely fashion a bit difficult to keep up with since our customer base is growing on a daily basis. Also...for those of you who’ve been with us forever, two more members were added to the Platinum Crew so the STRUGGLE got REAL. Although it may not seem like it, the change was really made with customers in mind . We have a fully functioning website that allows you to not only choose your products, but you can upload your photos, give us your colors & themes as well as pay for the entire order. We still send you an approval via text and when it’s ready, you can swing by the shop for pick up. So...you don’t absolutely have to come to the shop. You can lay in your bed and place your order from your phone or sneak and use your computer at work. If you’re not the computer savvy type, unfortunately that 9am to 3pm window applies to you.

ATTENTION CUSTOMERS! Online orders have been disabled until further notice. Please stop by the SHOP or give us a CALL/TEXT to place your orders. Reviews Our Products Keep In Touch FAQs Make A Payment Book Online Current Google Rating - 61 Reviews Leave Us A Review Ms Redd "Great quality work and fast on orders. I would recommend everyone to order with Platinum Graphics! The best!

ATTENTION CUSTOMERS! Online orders have been disabled until further notice. Please stop by the SHOP or give us a CALL/TEXT to place your orders. Reviews Our Products Keep In Touch FAQs Make A Payment Book Online AIRBRUSH EFFECT $20 and up CARTOON $20 and up COLOR SPLASH $20 and up LETTER / NUMBER $20 and up MONOGRAM $20 and up PHOTO NAME $20 and up SKETCH $20 and up STANDARD $20 and up HAT $12 SELFIE FRAME $50 LIFESIZE POSTER $120 and up BIG HEAD CUTOUTS / CENTERPIECES Between $15 and $50 HANDKERCHIEFS $36 for 12 hankies CUTOUT FANS $36 for 12 fans STANDARD FANS $42 for 12 fans EASELS POSTERS Between $40 and $60 MONEY PIN Between $10 and $20 BUTTONS $30 for 12 buttons LABELS - 3.5" CIRCLES $5 for 1 Sheet of 6 Labels LABELS - 2.25" CIRCLES $5 for 1 Sheet of 12 Labels LABELS - 1.5" CIRCLES $5 for 1 Sheet of 30 Labels LABELS - 1x2" RECTANGLES $5 for 1 Sheet of 30 Labels LABELS - 2x4" RECTANGLES $5 for 1 Sheet of 10 Labels LABELS - WATER BOTTLES $5 for 1 Sheet of 5 Labels LABELS - GIFT BAGS $5 for 1 Sheet of 4 Labels BANNER Between $60 and $80

ATTENTION CUSTOMERS! Online orders have been disabled until further notice. Please stop by the SHOP or give us a CALL/TEXT to place your orders. Reviews Our Products Keep In Touch FAQs Make A Payment Book Online Stop By The Shop ​ 4324 Downman Road Suite A New Orleans, LA 70126 Connect With Us ​ Instagram @platinumgraphics ​ Facebook @platinumgraphicsneworleans ​ LinkedIn @platinumgraphicsllc Chat With Us ​ (504) 252-0661 ​ info@plat inumgraphics.org ​ www.platinumgraphics.org

ATTENTION CUSTOMERS! Online orders have been disabled until further notice. Please stop by the SHOP or give us a CALL/TEXT to place your orders. Reviews Our Products Keep In Touch FAQs Make A Payment Book Online Here you will find the standard policies of the shop. Click one of the topics below that you are interested in finding more information about. SHIPPING RETURNS, CANCELLATIONS, REFUNDS, EXCHANGES SETUP FEES CHARGEBACKS CASH PAYMENTS VS CREDIT CARD PAYMENTS LINKS TO ORDER DESIGNS PICKING UP ORDERS DROPPING OFF CLOTHING FOR PRINTING ORDERING ONLINE APPROVING DESIGNS BULK ORDER DISCOUNTS NEVER PICKED UP ORDERS SHIPPING Yes, we do ship products to our customers. Shipping can be done online when you are placing a new order or ordering a shirt for an upcoming event. Please note that if you choose shipping and we feel that the window is too short for your package to make it on time, we will refund the shipping if the order can be picked up or we will cancel and refund the entire order if it can't be picked up by a friend or family member in the New Orleans area. This will happen if you request us to ship your item the same week of your event. We do not offer the option to expedite or rush shipping. RETURNS, CANCELLATIONS, REFUNDS & EXCHANGES We technically do not accept any returns, cancellations or exchanges nor do we give refunds unless the request for one of these options is by fault of Platinum Graphics. ​ For example: If you ordered the wrong size shirt, realized it doesn't fit and wanted to exchange it, unfortunately we will not give you the size you need unless the event that the shirt is for is popular enough for us to be able to resell that shirt. If we feel that we have not been getting enough requests for the shirt to resell it, you will have to purchase the size you need. ​ If you ordered one size and we gave you the wrong size, we will, at that point, give you the size that you originally ordered at no additional cost. If you choose to not get the correct size and would rather a refund for that shirt in particular, we will refund you for it. ​ If you request to cancel an order that we have never started, meaning we haven't designed nor printed anything, we will then grant you your refund request. ​ If you request to cancel an order, we have already created the design and you have approved it, we will grant your refund request minus the $25 setup fee for putting time into creating your order. If your total came up to less than the setup fee, you will receive no refund back. SETUP FEES Setup fees are charged for two reasons. One, is if you choose to have multiple designs for the same event. On your first design the fee is waived, but every different design we create after that will have a setup fee. ​ For example: If you have an event where you want certain people, such as family, to wear sketch shirts and want friends to wear standard shirts, you will have to pay a setup fee for one out of the two designs. ​ The second reason a design fee will be charged is if we create a design and you don't want anybody else with it, meaning it's private and just for you or specific people. CHARGEBACKS A chargeback is when a customer says that the purchase they made was fraudulent or not authorized by them and the bank, in turn, takes the money back from our company and returns it to the customer. ​ These type of actions does not look good for our small business. This is why we make every effort to reach out to our customers in regards to their orders via email and text to keep you in the loop of what's going on. Unfortunately, some customers will still make a chargeback claim even when the order was received on time and to their satisfaction. ​ Please be advised that if we receive a chargeback from a customer, we will no longer accept credit card, debit card order or prepaid card orders from them. It will have to be cash only if they choose to continue doing business with us. If an online order is placed from a customer that has a previous chargeback with us, it will be automatically refunded. This action is taken to protect our company from any further money and supply loss as well as the negative impact that is reflected on our merchant account. CASH PAYMENTS vs CREDIT CARD PAYMENTS The difference between these two options is that you save money when you are paying with cash versus paying with a credit card. All credit card payments are subject to 9.45% tax being added to your total. ​ For example: If you buy four shirts from us at $20 each, you'll be paying $80 in cash or $87.56 with your card. ​ The choice is really up to you, but if you hear us ask, "cash or card", please note there is a price difference. For one shirt, it may not be a big deal, but with multiple items, the tax really adds up. LINKS TO ORDER DESIGNS When an order is placed for a brand new design, we create a public link for you to share with friends and family so they can place orders online for the same design you created. ​ Initially when the link is created there is a default photo saying design coming soon. Family and friends can still place orders even though the design has not been created. The design will be added to the link once the person that initiated the design has approved it to be printed as is. ​ If you have requested a private design, you will receive a private link to pass along to friends and family. Please note that if someone has on a shirt with your private design it's because you or someone you passed the link on to passed it along to someone else. We are not responsible for safeguarding your link once we've given it to you. It is your job to make the people you pass the link to aware that it is a private link. PICKING UP ORDERS When customers come to pick up their orders from the shop, it will be in a black bag with their name on it as well as an order number. It is the customer's responsibility to check their bags before they leave the shop to ensure everything they ordered is there and correct. ​ Please note that once you leave the shop, whatever is missing will have to be paid for. We take this action because once the customer has left, we can't guarantee that the item was actually missing or if they realized they needed another one, forgot to order it and just say it's missing to get the item for free. ​ If one customer is picking up multiple orders, it is the responsibility of that customer to contact those people he or she is picking the shirts up for. You must have the order number for every person to pick up their orders. Just giving us the name will no longer suffice. This is to avoid customers making a blank trip to the shop to pick up their stuff and it not being there. We make every effort to ensure that everything that is ordered is in the bags, but do know that if you don't check the bags before leaving and something is missing, it will have to be paid for to be replaced. ​ If we are going to be closed and know that you have not picked up your order yet, we will place your order in one of the drop boxes outside of the shop and send you the combination via text message. DROPPING OFF CLOTHING FOR PRINTING When a customer does not want to use the average shirts we offer in the shop, he/she is allowed to bring their own clothing. There are certain garments we cannot print on due to heat restrictions and there are also garments we can't print on because of the way they are made. Heat restricted garments will be something like sweaters made with yarn or they have a plastic feel to them like windbreakers or raincoats. Garments like stretch tank tops that have the line patterns or ridges embedded in it cannot be pressed because when the design is on it and the customer put it on, the design will stretch and pop. ​ Please note that you bring your own garments to us at your own risk. Many times, especially with light colored clothing, once the heat hits it, it reveals invisible stains. These stains happen from the way people handle the clothes while fumbling thru the racks and trying them on. They may have had sticky fingers, touched the clothing and when put it under the heat, the stain, that wasn't there when you bought it, is not revealed. We will not refund nor discount you for an invisible stain revealed from the heat. ORDERING ONLINE Customers can initiate orders online via our website and also purchase designs that are already for their event on there as well. When ordering, the customer can choose their design, choose multiple shirt sizes and products and after their order is paid for, they can submit their custom info like pictures, special colors and text via a form on the thank you confirmation page. ​ If we receive an order from a customer, but have not received the form with the additional customizations on it, we will send a link to you via text message to fill it out. If we do not receive that order form in a timely fashion, the order will be cancelled and refunded. ​ We ask for your event date when you place your order. That event date is very important in regards to creating a design link for your friends and family. We ask that you please do not put the date you want to pick your order up as the event date. You giving us the actual day of the event lets us know how long we can leave the link online and when to schedule it to be taken down. ​ When your order is fulfilled and ready, you will receive an email letting you know to pick it up. APPROVING DESIGNS Approving a design is one of the most important things we require from our customers. We will not print a design if we do not get a YES. Unfortunately, we cannot accept "I love it", "that's fine", "ok" or the like as an approval. It has to be a YES. ​ It is the customer's job to make sure he/she looks over the entire design carefully to ensure we have not made the following possible errors all of the text, names and dates are correct all of the spelling and/or grammar is correct your design colors are correct your photos are correct the design style you chose is correct ​ Colors on your phone, computer or tablet may not match exactly with the printed ink colors. Replying YES means your design will be printed as is with no changes. Replying NO means we will not print the design as is, but will make the changes you request. ​ Once your design is approved, we will process your order for printing. No changes can be made once the design is printed. If you notice an error on the final product after you have given us the "yes" to print the items as is, you will have to pay full price to get new items printed. ​ This is VERY IMPORTANT because we are creating designs for multiple people all day and we are not perfect. We do make mistakes and we do miss things or type something wrong even if it's correct on your paperwork. Please be our extra set of eyes and make sure your items look exactly the way you want them to look because unfortunately, if we print it and you notice it on the final product, you will have to pay full price for reprints. BULK ORDER DISCOUNTS Discounts are 10% off and are given on bulk orders when requested and under certain conditions. You must have 20 shirts or more to qualify for the discount. All shirts must be the exact same way. All shirts must be ordered at the same time. All shirts must be paid in full at the time of ordering. ​ Exact same shirts means nothing can be different on it design wise. For example: if you order a white shirt, front only, sketch print style in red with Happy Birthday Lee on it, every last shirt has to be that way. One can't have a back added, one can't change the color, one can't have cousin instead of Lee. They all have to look exactly the same way. ​ Ordered at the same time means the 20 or more shirts you ordered in that moment is what gets the discount. If you come back and add another shirt to that order, you will pay regular price for that shirt. We are not giving discounts for each additional shirt ordered just because you started out with 20+ shirts. The only way you will get the discount is if you add on 20 or more shirts. No exceptions. Paid in full at the time of purchase means that when we give you the discounted total, you need to pay it all out. You cannot put a deposit down on a discounted price. NEVER PICKED UP ORDERS If a customer places an order and forgets about it or never picks it up, we still hold on to the order. Please note that we do not hold on to the orders forever because we do not have storage space for that. The most we'll hold on to the order is one full year. After the year, we will throw the item away. We do not give refunds for orders that have been sitting for a year so please remember to pick them up or send a friend or family member to retrieve it for you.

ATTENTION CUSTOMERS! Online orders have been disabled until further notice. Please stop by the SHOP or give us a CALL/TEXT to place your orders. Reviews Our Products Keep In Touch FAQs Make A Payment Book Online Make A Payment This form is to pay a balance on an EXISTING ORDER. Please don't use this to place a new order. First Name Last Name Email Enter the amount you wish to pay: $ Make A Payment Thank you for your payment!

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ATTENTION CUSTOMERS! Online orders have been disabled until further notice. Please stop by the SHOP or give us a CALL/TEXT to place your orders. Reviews Our Products Keep In Touch FAQs Make A Payment Book Online SHOP UPDATES OPEN Mardi Gras Day Tuesday, February 13th 9am-3pm LOCATION 4324 Downman Road Suite A New Orleans, LA 70126 ​ Bella Plaza parking lot, between Louisiana Pride Seafood and Serene Beauty, across the street from Ace Hardware BUSINESS HOURS Saturday and Sunday Closed ​ Monday - Thursday 9:00 am - 3:00 pm ​ Friday 9:00 am - 6:00 pm